Terms & Conditions
Hays Collections Ltd Terms & Conditions
Hays Collections Ltd is a company registered in England and Wales under company number 16405098, with its registered office at Unit 9 Priory House, Station Road, Redhill, RH1 1PL.
1. Definitions
In these terms and conditions, the following definitions apply:
1.1 "Case Listing Form": Refers to the form completed by the Client, either in paper or digital format, prior to instructing Hays Collections Ltd to recover a debt. This includes any online referral forms.
1.2 "Charges": Includes all fees, commissions, and costs incurred or payable to Hays Collections Ltd for services provided.
1.3 "Client": Refers to the individual or legal entity instructing Hays Collections Ltd for debt collection. Referred to herein as "you" or "your."
1.4 "Debtor": The individual or legal entity from whom the Client seeks recovery of outstanding sums.
1.5 "Identification (I.D.)": Official documentation required to verify the Client’s identity to ensure compliance with anti-fraud and regulatory requirements.
1.6 "Panel Solicitors": Third-party solicitors engaged by Hays Collections Ltd to provide legal advice or action on behalf of the Client.
1.7 "Speculative Action": Any activity or service undertaken without assurance of a successful outcome, which may incur costs.
2. Acceptance of Terms
2.1 Submission of a completed Case Listing Form constitutes acceptance of these terms and conditions.
2.2 In cases where a formal form cannot be completed, written or email confirmation to proceed shall also constitute acceptance of these terms.
2.3 For international debt collection, a non-refundable upfront handling fee applies, the amount of which will be pre-agreed in writing.
2.4 Clients must review these terms before instructing Hays Collections Ltd. Any queries should be directed to us prior to acceptance.
3. Our Obligations
3.1 Hays Collections Ltd will act with due diligence and in the Client’s best interests to recover debts owed by Debtors.
3.2 Recommendations provided are based on experience but should not be construed as legal advice.
3.3 Any payments received directly by Hays Collections Ltd from a Debtor will be reported to the Client within 48 hours.
3.4 Funds collected on behalf of the Client will be remitted within 21 days, subject to compliance checks and the provision of valid payment instructions.
3.5 Payments below £30 within a calendar month may be held until the cumulative amount reaches this threshold unless otherwise requested by the Client.
3.6 Sole traders or individuals must provide valid identification before funds are released.
3.7 Speculative actions will not be undertaken without prior written approval from the Client.
3.8 Hays Collections Ltd acts solely as an agent for debt collection and does not assume liability for any Debtor’s failure to pay.
3.9 Panel Solicitors or external service providers may be engaged to assist with debt recovery where deemed appropriate.
4. Client Obligations
4.1 The Client must provide accurate and complete information and documentation to enable Hays Collections Ltd to act effectively.
4.2 The Client shall inform Hays Collections Ltd immediately of any direct payments received from a Debtor.
4.3 The Client agrees not to engage another agency to recover debts already listed with Hays Collections Ltd without prior written agreement.
5. Fees and Payment
5.1 A standard commission of 15% applies to all sums recovered, unless alternative terms are agreed in writing.
5.2 Commission becomes due upon the receipt of any funds paid by the Debtor, irrespective of whether payment is received directly by the Client or by Hays Collections Ltd.
5.3 For debts recovered via instalments and agreed by the Client, commission applies to the total amount owed, if the Client terminates the agreement during the repayment period.
5.4 Failure to report direct payments received from Debtors will result in commission being charged on the full debt amount.
5.5 Hays Collections Ltd may deduct any commission or charges due to Hays Collection Ltd from any monies held in connection with the payment of a Debt including a Debt recovered on behalf of a company that is a subsidiary of the Client or an associated company thereof.
6. Late Payments
6.1 Ancillary charges and handling fees are payable within 7 days of invoice.
6.2 Commission is payable within 7 days of receiving funds collected by Hays Collections Ltd or the client.
6.3 Interest may be charged on overdue payments at 8% above the Bank of England base rate at the invoice due date.
6.4 The Client is liable for any costs incurred by Hays Collections Ltd in the recovery of any outstanding invoices regardless of the value of the claim including legal fees, charges, interest and related expenses.
7. Termination
7.1 Debt collection services may be terminated with 14 days’ written notice.
7.2 Hays Collections Ltd reserves the right to terminate services immediately if the Client:
Becomes insolvent;
Engages in fraudulent activity; or
Breaches any material term of this agreement.
7.3 Upon termination, all outstanding fees, charges, and commissions become immediately payable.
8. Limitation of Liability
8.1 Hays Collections Ltd shall not be held liable for any loss, damage, or expense arising from Debtors’ failure to pay or from actions taken by third parties, including Panel Solicitors.
8.2 Our total liability under these terms, whether in contract, tort, or otherwise, shall not exceed the fees paid by the Client for the services in question.
9. Governing Law and Dispute Resolution
9.1 These terms are governed by and construed in accordance with the laws of England and Wales.
9.2 Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
9.3 If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
For further information, please contact Hays Collections Ltd at info@hayscollections.com