UK Debt Recovery Specialists
Care Home & Social Care Debt Recovery — Recover Unpaid Care Fees UK
Care homes, nursing homes and social care providers across the UK trust Hay's Collections to recover unpaid fees — No Collection, No Commission.
Debt Recovery Services
Debt Recovery for Care Homes and Social Care Providers
Care homes and social care providers deliver essential residential and domiciliary care with significant staffing and operational costs. When self-funding residents, local authorities or family members delay or refuse payment for care services, the impact on provider finances is severe.
Hay's Collections recovers debts for care homes and social care providers across the UK. We pursue unpaid care fees, nursing home arrears, local authority contract debts and domiciliary care balances.
In addition to our core No Collection, No Commission debt recovery service, we provide a comprehensive range of ancillary services — including debtor tracing, credit checks, legal escalation, statutory demands and enforcement support — ensuring your case receives the full specialist attention it deserves.
Common Problems
Debt Recovery Challenges in the Care Homes & Social Care Sector
Self-Funder Fee Arrears
Self-funding residents or their families fall behind on weekly and monthly care fees.
Local Authority Payment Delays
Local authorities delay payment for funded care placements beyond agreed terms.
Deferred Payment Disputes
Families dispute deferred payment agreements and property charge terms.
Top-Up Fee Non-Payment
Families default on agreed top-up fees between local authority rates and actual costs.
Our Approach
How Hay's Collections Helps Care Homes & Social Care Businesses
No Collection, No Commission
15% on successful recovery. Zero upfront cost.
Care Sector Sensitivity
We understand the sensitive nature of care fee recovery and act with appropriate discretion.
Fast Case Review
Care home debts reviewed within 24 hours.
Legal Escalation
Court claims and statutory demands for persistent non-payers.
Simple & Effective
Our 3-Step Debt Recovery Process
Submit Your Debt
Upload your unpaid invoices and debtor details through our secure online form. We review every case within 24 hours and provide an honest assessment of recovery likelihood.
We Pursue Recovery
Our experienced team uses proven techniques — from professional letters and calls to negotiated settlements and legal action when necessary — all while protecting your business reputation.
You Get Paid
Once we recover your debt, funds are transferred to you promptly. You only pay our commission on successful recovery — No Collection, No Commission, guaranteed.
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Ready to recover what you're owed?
No Collection, No Commission. No risk. Just results for Care Homes & Social Care businesses across the UK.